FAQs
If you have any other questions or concerns about the process, please don’t hesitate to reach out. I’m here to support you every step of the way.
My current rate is $180 per
60 minute session.
Do you accept insurance?
I am not accepting insurance at this time. Clients are responsible for the entire session fee on the day of the session.
Can I submit my session fees to my insurance?
Yes. I can provide you with a superbill, which you can submit to your insurance company for reimbursement. Please note that reimbursement is not guaranteed, as it depends on your plan's out-of-network benefits.
What is your cancellation
policy?
I require at least 48 hours' notice to cancel or reschedule an appointment. If you miss an appointment or cancel within 48 hours, you will be charged the full session fee.
What payment methods do you accept?
I accept all major credit cards, including Visa, American Express, Mastercard, and Discover.
Will you keep my credit card on file?
Yes, I keep a secure credit card on file for convenience. This card will be charged in the event of a late cancellation or if you do not show up for a scheduled appointment, as outlined in our cancellation policy.
What is included in the initial consultation?
In our very first meeting, we’ll take time to explore the reasons that led you to seek therapy and discuss your unique needs and goals. This initial session is an opportunity for you to share what’s on your mind, while I learn more about you and your personal journey. It’s also a chance for you to get a feel for my approach and see if it feels like a good fit. The first session is as much about building trust and understanding each other as it is about beginning the work together.
Do you offer virtual therapy sessions?
Yes. I am currently accepting telehealth appointments for California residents.
Where is your office located?
The office of Shannon Kelly, LCSW is located at 2625 Townsgate Rd, Westlake Village, CA 91361.
Free parking is available directly in front of the building.
ADA: Elevators are accessible
How long is each therapy session?
Each individual therapy session with Shannon Kelly, LCSW typically lasts 60 minutes. This time is structured yet flexible, providing a space for open, meaningful conversation and reflection. We will work together to explore whatever is most relevant for you at that moment, while also focusing on making progress toward your goals.
Will I know if therapy is a good fit?
After the first session, you’ll have a better sense of whether you feel comfortable with me and whether my approach aligns with what you’re looking for. Therapy is most effective when you feel safe, heard, and supported, so it’s important that we check in early on about how you’re feeling and whether you want to continue.